Privacy Policy

Effective date: June 18, 2025

Who we are
The-Peptide.com (“we”, “us”, “our”) supplies research-use-only products. This policy explains how we collect, use, share, and protect personal information when you visit our website, create an account, or place an order.

1) What we collect

  • Identity & contact: name, email, phone, billing / shipping addresses.

  • Order & support: items purchased, order notes, service messages.

  • Payment: last 4 digits, method, and status (processed by our payment processor; we do not store full card numbers).

  • Technical data: IP address, device/browser info, pages viewed, cookies.

  • Preferences: marketing opt-ins, cookie choices.

2) How we use your information

We use personal information to:

  • process, ship, and support your orders;

  • manage your account and communicate about purchases and service updates;

  • prevent fraud, secure our site, and meet legal/tax obligations;

  • (if you opt-in) send occasional product updates or offers—you can unsubscribe anytime.

Legal bases (PIPEDA/GDPR where applicable): consent, contract performance, legitimate interests (security, fraud prevention, site analytics), and legal compliance.

3) Cookies & analytics

We use essential cookies for site functionality and optional cookies for performance/analytics. You can manage cookies in your browser or through our cookie banner (where shown). Disabling some cookies may affect site features.

4) Sharing & service providers

We share the minimum necessary data with trusted providers who help us operate the business, for example:

  • Payments (e.g., Stripe/other processor)

  • Hosting/CDN

  • Shipping & fulfillment

  • Email & customer support tools

These providers must protect your data and use it only to perform services for us. We do not sell personal information.

5) International transfers

Your information may be processed outside your province/country. When we transfer data internationally (including to the US/EU/UK), we use appropriate safeguards (e.g., contractual clauses) and require our providers to protect it.

6) Retention

We keep order and account records only as long as needed for the purposes above—typically:

  • orders & invoices: 7 years (tax/record-keeping),

  • account/support data: while your account is active + a reasonable period,

  • marketing consent: until you unsubscribe or we delete the record.
    When no longer needed, we securely delete or anonymize data.

7) Security

We use administrative, technical, and physical safeguards (encryption in transit, access controls, limited retention). No method is 100% secure; we work to protect your information and review safeguards regularly.

8) Your choices & rights

You can:

  • access, correct, or delete certain personal information;

  • object to/limit some processing (where applicable);

  • withdraw marketing consent at any time (unsubscribe link or email us);

  • disable non-essential cookies.

To make a request, contact support@the-peptide.com. We may ask for information to verify your identity. Residents of the EEA/UK/other regions may have additional rights under local law.

9) Children

Our site is for adults. We do not knowingly collect personal information from individuals under 18.

10) Research-only notice

Products are for laboratory research use by qualified professionals. See our Terms of Service.

11) Changes

We may update this policy from time to time. The updated version will be posted here with a new effective date.

12) Contact

Questions or privacy requests:
The-Peptide.com
Email: support@the-peptide.com

Mail: 403 3B Ave NE, Calgary, AB T2E 6R9, Canada