PRODUCT & PEPTIDE QUESTIONS
Q: What are peptides and what do they do?
A: Peptides are short chains of amino acids that act as signaling molecules in the body. Different peptides support functions like healing, anti-aging, fat loss, cognitive performance, and hormone regulation.
Q: Are your peptides research-grade?
A: Yes — all of our peptides are ≥99% purity, lab-tested, and research-grade. We take quality and sourcing seriously, and our products are manufactured under strict standards.
Q: Do I need a prescription to order?
A: Our products are sold for research purposes only. Always consult a healthcare professional before starting any new treatment.
Q: How do I know which peptide is right for me?
A: We know this can be overwhelming. That’s why we offer 1:1 consultations to help you find the stack or supplement that aligns with your goals — whether that’s performance, recovery, or general health.
SHIPPING, ORDERS & SUPPORT
Q: Where do you ship?
A: We ship Canada-wide and internationally. Some restrictions may apply based on product and destination.
Q: How long does shipping take?
A: Orders typically ship within 1–2 business days. Delivery within Canada usually takes 3–5 business days, while international orders may take longer depending on location.
Q: Can I track my order?
A: Yes! As soon as your order ships, you’ll receive a tracking number via email.
Q: What if I have an issue with my order?
A: No worries — just contact us at support@the-peptide.com and we’ll make it right. We stand behind our products and customer experience.
CONSULTING & TRAINING
Q: Do you offer personal training or health consultations?
A: Yes — we offer customized training and wellness consultations for clients looking to optimize performance, recovery, and longevity. These are available by appointment only. To learn more or book a session, contact us directly.
Q: Can I get help building a stack?
A: Absolutely. We specialize in helping clients build supplement or peptide stacks based on their goals. Reach out and we’ll guide you through it.
NOT SURE WHERE TO BEGIN?
Q: I’m new to all of this — where should I start?
A: You’re in the right place. Start with our Best Sellers page, or contact us for a free consultation. We’re happy to help you build a protocol that’s right for you.